1. How do we collect and use your personal information?
We will only collect and use your personal information for the following purposes described in this policy.
(1) Online shopping services and experience:
Create an account: When you want to shop on our online website, you need to create an account to be our user first. During registration, you need to provide name, password, phone number and email address, and we will confirm whether the information you provided is valid through sending SMS or email.
Products searching and displaying: In order to let you search for the products and services you need quickly, we may optimize the way we display our product information based on your device information you use to search, browse, or use our products or services (including device name, device model, device ID, operating system, application version, language setting, resolution, service provider network ID (PLMN), and browser type) as well as your searching and browsing history. We will also use your personal information for the purpose of continuously improving and optimizing this function.
Online shopping: When you pay for the products or services you ordered, you at least need to fill the consignee name, delivery address, and phone number in the online order, so as to generate the corresponding order; meanwhile, the order will also specify the system-generated order number, information about the products or services, the amount of payment, and your payment method, for delivering what you ordered and contacting you in the service process; if the products or services that you purchase or use require real-name registration in accordance with the relevant laws and regulations, we will ask you to provide your real-name information such as your name, ID card number, and contact number for verification.
(2) Consulting, after-sales and other customer services:
Customer service via service hotline, live chat and email: In order to provide you with more convenient and personalized services, we will match your personal information and historical complaint records based on your calling phone number, email address, or website account.
After-sales service: In order to check and solve your issues, we will check the relevant online account information as well as the relevant order information, and historical records about consultation and complaints with your personal information and purchase receipt.
In order to protect the safety of your account, our customer support centre will verify your identity with your account information, membership information or information on your purchase receipt. When you request our customer service and after-sales service related to your order information, we will check your order information.
(3) Marketing activities
We may conduct online or offline marketing activities at irregular intervals. You may be asked to provide your name, address, phone number, and other personal information to register or participate in such activities. In the process of registering for such marketing activities, you may choose whether to allow us to use your personal information for personalized marketing communications. In the meanwhile, in some marketing activities, we may sign additional agreements with you according to the actual situation, to obtain other authorities from the participants (such as intellectual property of the entries, and portrait rights of the participants).
(4) Conduct internal audit, data analysis and research, and to improve our products or services
We will require you to provide your real name, contact information, delivery address and email address, records of your purchase of our products or services as well as any other information you decide to share to us, to enable us to conduct internal audit, data analysis and study, which will help us to improve our products and services, thus providing you with the products and services that can better meet your needs.
Obtaining your personal information from a third party
Rules for using your personal information
If we intend to use your information for other purposes not covered by this policy, we will ask for your consent in advance.
When we intend to use your information collected for a specific purpose for other purposes, we will ask for your consent in advance.
2. How do we use Cookie and similar technologies?
The use of Cookie
Our website possesses a variety of practical Cookie functions, so we will store small data files named Cookie on your computers or mobile devices. Cookie files are small files that usually contain identifiers, site names, and some numbers and characters. With Cookie, our website can store the information about your personal preferences. For example, the website will record the certain pages visited by you, so as to enable you to search the information more conveniently and quickly when you log in for another time.
3. Will your personal information be shared, transferred or disclosed?
We will not share your personal information with any company, organization or individual other than Space 18, except:
1. We may share your personal information with your explicit consent.
2. We may share your personal information in accordance with the laws and regulations.
3. We may share your personal information with the authorized partners.
We will not transfer your personal information to any company, organization or individual, except:
1. Transferring with your explicit consent.
2. During merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved.
We will only publicly disclose your personal information in the following circumstances:
1. When with your explicit consent.
2. When we need to disclosure based on legal requirements.
3. When we believe the disclosure is reasonable and necessary to detect, prevent or address the fraud, security or technical issues.
4. When we believe the disclosure is necessary to protect the rights, property or safety of our users or the public as required or permitted by law.
We will take appropriate technical measures to guarantee your rights to access to, update, correct or delete your personal information, and provide various choices in terms of collection, use, sharing and storage of your personal information.
In case of any doubt or dissatisfaction about this policy or your personal information in our possession, please feel free to contact us.
You agree that any dispute caused by this policy between you and us (hereinafter referred to as “dispute”) shall be governed by the laws of the People’s Republic of China, except for the rule of conflict. Unless otherwise prohibited, you agree that any and all disputes, claims and proceedings arising out of or connected with it, directly or indirectly, shall be submitted to the court with jurisdiction at Shanghai, and be resolved in accordance with laws of the People’s Republic of China.
* The final interpretation of the content above belongs to Space 18.